Man With a Van Deptford Terms and Conditions

These Terms and Conditions set out the basis on which Man With a Van Deptford provides man and van, removals, and related services within our operating areas in the United Kingdom. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.

Definitions

In these Terms and Conditions, the following words have the meanings given below:

Customer means the person or organisation booking or using our services.

We, Us, Our means Man With a Van Deptford.

Services means any man and van, removals, collection, delivery, loading, unloading, packing, or related services provided by us.

Items means any goods, furniture, personal belongings, equipment or other property that we are requested to move, transport, handle, or dispose of.

Booking means a confirmed request for services as agreed between you and us, including the agreed date, time, location, and price.

Scope of Services

We provide man and van and removal services for domestic and commercial customers within our service area and, where agreed, to and from other locations in the United Kingdom. The exact scope of services for each job, including loading, unloading, packing, dismantling, reassembly, and transport, will be confirmed at the time of booking.

Any description of services given by us, whether verbally or in writing, is for guidance only and does not create a contractual obligation beyond what is expressly confirmed in the booking confirmation.

Booking Process

You may request a quotation for our services by providing accurate details of the work required, including addresses, access conditions, approximate volume or list of items, special handling requirements, and preferred date and time. Quotations are based on the information you supply and any assumptions we reasonably make from that information.

A booking is only confirmed once we have accepted your request for services and provided confirmation of the booking details. Our confirmation may be given verbally or in writing. We reserve the right to refuse any booking at our discretion.

You are responsible for ensuring all information provided at the time of booking is accurate and complete. If the information provided is inaccurate or incomplete, we may adjust the price, amend the services, or, if necessary, cancel the booking or refuse to complete the work. In such cases, cancellation charges may apply.

Any changes to your booking, including date, time, locations, or scope of work, must be agreed with us in advance and may result in a revised quotation or additional charges.

Pricing and Quotations

Our prices may be based on an hourly rate, a fixed price for the job, or another structure as agreed at the time of booking. The basis for the price will be explained in your quotation or booking confirmation.

Quotations are provided on the assumption that:

The work can be carried out under normal access conditions at both collection and delivery addresses.

The volume and nature of items are as described by you.

There are no delays beyond our reasonable control, such as waiting times caused by keys, paperwork, or third-party actions.

We reserve the right to vary our prices to reflect changes in costs, including fuel, tolls, congestion charges, parking charges, and other expenses incurred in providing the services.

Unless otherwise stated, prices quoted are for standard working hours. Work requested outside these hours may be subject to additional charges.

Payments

Unless otherwise agreed, payment terms are as follows:

For smaller jobs or hourly bookings, payment is typically required on completion of the service on the day.

For larger moves or fixed-price jobs, a deposit may be required to secure the booking, with the balance payable prior to or on the day of the move.

We accept the payment methods notified to you at the time of booking or prior to the service date. You must ensure that you are able to make prompt payment using the agreed method.

All amounts are payable in pounds sterling. Time for payment is of the essence. If payment is not made when due, we may:

Refuse to start or continue the work.

Retain possession of any items until full payment is received.

Charge interest on late payments at the statutory rate or a reasonable rate determined by us, from the due date until payment is received.

You are responsible for any additional bank or transaction charges arising from international payments or alternative payment methods, where applicable.

Cancellations and Amendments

If you wish to cancel or amend your booking, you must notify us as soon as possible. The following cancellation terms will generally apply, unless stated otherwise at the time of booking:

If you cancel more than 48 hours before the scheduled start time, any deposit paid may be refunded or transferred, subject to reasonable administrative deductions.

If you cancel within 24 to 48 hours of the scheduled start time, a cancellation fee may be charged, which may include some or all of any deposit paid.

If you cancel within 24 hours of the scheduled start time or on arrival of our vehicle and staff, you may be charged up to the full quoted amount, at our discretion.

Where we incur specific costs for your booking, such as permits, parking, or third-party charges, these may be non-refundable if you cancel.

If you amend your booking, such as date, time, or service scope, we will attempt to accommodate the change, but this is subject to availability and may involve a revised quotation. If we cannot accommodate the change and you choose to cancel, the above cancellation terms may apply.

We reserve the right to cancel or postpone a booking due to circumstances beyond our reasonable control, including but not limited to extreme weather, vehicle breakdown, staff illness, accidents, or safety concerns. In such cases, we will aim to reschedule the service or provide a refund of any amounts paid for services not provided. We will not be liable for any indirect or consequential losses arising from such cancellation or postponement.

Your Responsibilities

You are responsible for:

Ensuring adequate access to properties, including parking arrangements, keys, and entry permissions.

Complying with any parking, loading, or access restrictions applicable at the addresses involved.

Ensuring that all items are suitably packed and prepared for transport, unless packing services have been specifically agreed as part of the booking.

Removing or securing loose, fragile, or high-value items, and informing us in advance of any items requiring special handling.

Ensuring that any appliances are disconnected, defrosted, drained, and made safe prior to moving.

Obtaining any necessary consents from landlords, building management, or third parties for moving items in or out of premises.

You must not ask our staff to move or handle any items that are unsafe, illegal, or prohibited under these Terms and Conditions.

Items We Will Not Move

We reserve the right to refuse to move, transport, or handle certain items, including but not limited to:

Hazardous, flammable, explosive, or toxic materials.

Illegal goods or items that may be involved in criminal activity.

Animals, live plants in fragile condition, or perishable goods that may deteriorate.

Cash, jewellery, precious metals, stones, or other exceptionally high-value items, unless expressly agreed in writing and appropriately insured.

Items that, in our reasonable opinion, may pose a risk to health, safety, or property.

If such items are found among your goods without our knowledge or consent, we accept no liability for them and may dispose of them in accordance with applicable laws and regulations.

Liability and Limitations

We will exercise reasonable care and skill in providing our services. However, our liability is subject to the limitations set out in these Terms and Conditions.

We will not be liable for any loss or damage to items or property arising from:

Inadequate or improper packing by you or a third party not engaged by us.

Normal wear and tear, minor scuffs, or superficial damage arising from handling and transport.

Pre-existing damage, defects, or weakness in items or property.

Items that are inherently fragile or unstable, including but not limited to glass, mirrors, artwork, and flat-pack furniture, unless we have packed them ourselves.

Loss or damage caused by events or circumstances beyond our reasonable control, including but not limited to traffic incidents caused by third parties, severe weather, and unforeseen road closures.

Our total liability for loss of or damage to items, whether arising in contract, tort, or otherwise, shall not exceed a reasonable replacement or repair cost for the affected items and may be limited to a specified amount per job or per claim, as notified to you at the time of booking.

We will not be liable for indirect or consequential losses, loss of profit, business interruption, loss of data, or loss of opportunity arising out of or in connection with our services.

Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot lawfully be excluded under UK law.

Claims and Complaints

If you believe that loss or damage has occurred, you must notify us as soon as reasonably practicable, and in any event within a reasonable time after completion of the service. You should provide details of the alleged loss or damage, supporting evidence where possible, and allow us an opportunity to inspect any damage or investigate the circumstances.

We will review any claim or complaint in good faith and may request further information or evidence. Failure to notify us promptly or to provide reasonable assistance in investigating a claim may affect our ability to assess liability and may limit or affect any compensation that may be payable.

Waste, Disposal and Environmental Regulations

Where our services include removal of unwanted items, waste, or materials, we will handle and dispose of such items in accordance with applicable UK waste and environmental regulations. We are not obliged to collect or dispose of any items unless expressly agreed as part of the booking.

We cannot remove certain categories of waste, including hazardous, clinical, or specialist waste that requires licensed disposal. If such items are presented for removal without our prior agreement, we may refuse to take them and may charge for any wasted time or additional work involved.

You are responsible for ensuring that any items you ask us to remove are lawful to dispose of and that you have the right to authorise their disposal. We accept no responsibility for any claim that may arise from the disposal of items that you did not have the authority to discard.

We may, at our discretion, reuse, recycle, or lawfully dispose of items collected as waste, in line with environmental best practice and applicable regulations.

Parking, Fines and Access Issues

You must ensure that suitable parking is available for our vehicle at both collection and delivery locations. This may include arranging permits or gaining permission from relevant authorities or property owners where necessary.

If suitable parking is not arranged and we incur parking charges, penalty notices, or other fines as a direct result of providing the services at your instruction, you may be required to reimburse these costs.

If access to the property is restricted, unsafe, or impractical, we may refuse to proceed or may adjust the service and charges accordingly. This may include additional time, use of alternative access routes, or manual handling where vehicle access is limited.

Delays and Waiting Time

While we will make reasonable efforts to arrive at the agreed time, all arrival and completion times are estimates and are not guaranteed. Delays may occur due to traffic, weather, unforeseen events, or factors beyond our control.

If delays are caused by you, your agents, or third parties acting on your behalf, including delays in gaining access, waiting for keys, or incomplete packing, we may charge for additional waiting time or extended hours at our prevailing rates.

Insurance

We may carry insurance appropriate to our business operations. Details of any applicable cover relating to your job may be provided on request. It is your responsibility to ensure you have adequate insurance for your own property, especially for high-value or delicate items that may not be fully covered by our standard arrangements.

Where you have your own insurance policy, any claims may need to be made directly with your insurer, in accordance with their terms.

Privacy and Data

We will handle any personal information you provide in connection with bookings and services in accordance with applicable UK data protection legislation. Personal data will be used only for the purposes of managing your booking, providing our services, handling payments, and dealing with any queries or claims.

We will take reasonable steps to keep your personal data secure and will not sell your information to third parties. We may share information with third parties only where necessary to perform the contract, comply with legal obligations, or protect our legitimate interests.

Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services provided, shall be governed by and construed in accordance with the laws of England and Wales.

You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

General Provisions

If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court or competent authority, that provision shall be deemed severed from the remaining provisions, which shall continue to be valid and enforceable.

No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that right or remedy, and no single or partial exercise shall prevent any further exercise of that or any other right or remedy.

These Terms and Conditions, together with your booking confirmation, constitute the entire agreement between you and us in relation to the services, and supersede any prior discussions, correspondence, or understandings.

We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that booking. You are advised to review the current Terms and Conditions periodically when arranging new services.