Man With a Van Deptford Privacy Policy

This Privacy Policy explains how Man With a Van Deptford collects, uses, stores and shares personal data about its customers and potential customers in the Deptford area. It also explains your rights under the UK General Data Protection Regulation and the Data Protection Act, and how you can exercise those rights.

This Privacy Policy applies to all services provided by Man With a Van Deptford to individual and business customers within the Deptford area, including enquiries, quotations, bookings and the provision of man and van and related services.

Data Controller

For the purposes of data protection law, Man With a Van Deptford is the data controller for the personal data described in this Privacy Policy. This means Man With a Van Deptford decides how and why your personal data is processed in connection with its services.

Types of Personal Data We Collect

Man With a Van Deptford may collect and process the following categories of personal data when you contact us, request a quote, make a booking, or receive services:

Identification and contact details, such as your name, address, collection and delivery addresses, and other contact information you choose to provide.

Booking and service details, such as the date and time of your move or collection, type and size of items being moved, accessibility information for properties, parking details, and any instructions you provide.

Communication records, such as information contained in messages, emails, or other communications you send to us and notes we make about your enquiry or booking.

Payment-related information, such as the amount charged, payment status, and limited information needed to process payments. Where card payments or other electronic payments are used, detailed payment card data is usually processed by a secure third-party payment provider rather than directly by Man With a Van Deptford.

Technical and usage data, when you visit our online pages, such as standard browser information, pages viewed and visit times, collected through standard logs or similar tools.

How We Collect Your Data

We collect personal data directly from you when you contact Man With a Van Deptford to request information, ask for a quotation, make a booking or communicate with us in any way about our services.

We may also receive personal data about you from third parties where it is necessary to carry out our services, for example if a business partner provides your contact details to arrange a delivery or removal to or from your address.

Lawful Bases for Processing

Man With a Van Deptford processes your personal data only when we have a lawful basis to do so. The main lawful bases we rely on are:

Contract: We process your personal data where it is necessary to enter into or perform a contract with you, such as providing quotations, confirming bookings, planning routes and delivering our man and van services.

Legal obligation: We may process certain data to comply with legal obligations, such as record-keeping, tax and accounting requirements, or responding to lawful requests from public authorities.

Legitimate interests: We may process your data where it is necessary for our legitimate business interests, provided these are not overridden by your rights and interests. This includes managing our business operations, maintaining service quality, preventing fraud, and handling customer enquiries and complaints.

Consent: In limited cases, we may rely on your consent, for example where required for specific types of marketing activities. Where processing is based on consent, you have the right to withdraw that consent at any time.

How We Use Your Personal Data

We use your personal data for the following purposes:

To provide you with quotations, confirm availability, and manage bookings.

To plan and deliver man and van services, including determining the appropriate vehicle, route and staffing.

To communicate with you about your enquiry, booking or service, including confirmations, updates and any changes.

To manage payments, invoices, refunds and related financial administration.

To respond to queries, feedback or complaints and to improve the quality of our services.

To manage our business operations, including internal reporting, auditing and quality assurance.

To comply with legal and regulatory requirements and to establish, exercise or defend legal claims.

Data Sharing and Processors

Man With a Van Deptford does not sell your personal data. We only share your data where it is necessary and lawful to do so, as described below.

Service providers and processors. We may use trusted third-party service providers that act as data processors on our behalf. These may include payment processors, accounting or administrative service providers, IT and hosting providers, and providers of communication tools. These processors are only permitted to process your data in accordance with our instructions and must implement appropriate security measures.

Professional advisers. We may share data with professional advisers such as accountants, auditors, insurers or legal advisers where necessary for legitimate business purposes or legal obligations.

Authorities and law enforcement. We may disclose personal data where required to comply with legal obligations, court orders, or lawful requests from government or law enforcement agencies.

Other third parties. In limited circumstances, such as the potential sale or restructuring of part or all of our business, we may share data with prospective buyers or partners, subject to appropriate confidentiality and data protection safeguards.

Where processors or other recipients are located outside the UK or European Economic Area and data transfers are required, we will use appropriate safeguards, such as standard contractual clauses or other approved mechanisms, to protect your data.

Data Retention

Man With a Van Deptford keeps personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting or reporting requirements.

In general, we retain basic contact and booking information for a period that allows us to handle repeat enquiries, manage our business records and comply with tax and legal obligations. After the relevant retention period has expired, data is securely deleted or anonymised so that it can no longer be linked to an identifiable individual.

The specific retention period may vary depending on the type of data and the context in which it was collected. We may keep certain records for longer where required by law or where necessary in connection with legal claims.

Data Security

We take the security of your personal data seriously. Man With a Van Deptford implements appropriate technical and organisational measures designed to protect your data against unauthorised access, loss, alteration or disclosure.

These measures may include access controls, secure storage, regular review of our data handling practices, and limiting access to personal data to personnel and service providers who have a business need to know and who are subject to confidentiality obligations.

Your Data Protection Rights

As a customer or potential customer of Man With a Van Deptford in the Deptford area, you have a number of rights under data protection law in relation to the personal data we hold about you. These rights include:

Right of access. You have the right to request confirmation that we process your personal data and to obtain a copy of that data, along with certain information about how it is used.

Right to rectification. You have the right to request that we correct or complete personal data that is inaccurate or incomplete.

Right to erasure. In certain circumstances, you have the right to request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected or where you have withdrawn consent.

Right to restrict processing. You may ask us to restrict the processing of your personal data in certain situations, for example while we are investigating the accuracy of the data or the basis for processing.

Right to data portability. Where processing is based on consent or contract and carried out by automated means, you have the right to receive your personal data in a structured, commonly used and machine-readable format and, where technically feasible, to have that data transmitted to another controller.

Right to object. You have the right to object to certain types of processing based on our legitimate interests, including, where applicable, direct marketing. We will then stop processing unless we can demonstrate compelling legitimate grounds or where processing is required for legal reasons.

Right to withdraw consent. Where we rely on your consent to process your data, you may withdraw that consent at any time. This will not affect the lawfulness of processing that took place before consent was withdrawn.

You also have the right to lodge a complaint with a supervisory authority if you are concerned about how we handle your personal data. In the UK, the supervisory authority is the Information Commissioner's Office.

Changes to This Privacy Policy

Man With a Van Deptford may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or how we process personal data. Any updated version will apply to all ongoing and future use of our services for customers in the Deptford area from the date it is made available.