Terms and Conditions for Man With A Van Deptford

These terms and conditions set out the basis on which Man With A Van Deptford provides moving, transport, and related service arrangements to customers in the UK. By making a booking, requesting a quote, confirming a collection, or allowing our team to begin work, you agree to be bound by these conditions. The purpose of this page is to explain the service relationship clearly, including the booking process, payment obligations, cancellation rules, liability limits, waste handling responsibilities, and the law that applies to the agreement.

Throughout these terms, references to “we,” “us,” and “our” mean the service provider trading under the name Man With A Van Deptford. References to “you” and “your” mean the customer, client, or person arranging the service. These terms apply whether the work involves domestic removals, single-item transport, business deliveries, furniture moves, or other similar van and man services. They are designed to create a fair and professional service framework while recognising the practical limits of transport work, access conditions, and customer responsibilities.

If any part of these terms is unclear, the customer should raise the issue before the booking is confirmed. Any special arrangements must be agreed in writing or recorded in the booking details. Nothing in these terms affects your statutory rights as a consumer under applicable UK law.

We reserve the right to amend these terms from time to time. The version in force at the time your booking is accepted will normally apply to that service. Updates may be made to reflect changes in law, insurance requirements, waste legislation, operational procedures, or payment systems. Continued use of the service after an update may be treated as acceptance of the revised terms, where lawful to do so.

Booking Process
The booking process begins when you provide us with relevant service details, which may include the date, collection and delivery locations, access restrictions, item descriptions, parking limitations, floor levels, and any special handling requirements. We may provide a quote based on the information supplied. Quotes are generally based on the accuracy and completeness of the information you give us, and any significant changes may alter the final price or service feasibility.

A booking is only confirmed when we have accepted your request and, where required, received any deposit or prepayment. Confirmation may be given verbally, by text message, email, or other written method. The customer is responsible for reviewing the booking details carefully and notifying us promptly if anything is incorrect. If the service involves multiple stops, waiting time, dismantling, reassembly, or additional labour, these elements must be disclosed in advance or added later by agreement.

We may refuse or reschedule a booking where the information provided is incomplete, misleading, unsafe, or materially different from the original request. Vehicles, staff, and schedules are allocated based on the agreed scope of work, so any last-minute changes may affect timing and cost. Unless we state otherwise, quotes are valid for a limited period and may be withdrawn if capacity becomes unavailable or external factors change.

Payments
Payment terms will be confirmed at the time of booking or before the service begins. Unless otherwise agreed, payment is due in full on completion of the job, although deposits, part-payments, or advance payments may be requested for larger, longer, or high-demand bookings. We may accept payment by bank transfer, card, cash, or other agreed method. If an invoice is issued, it must be paid by the date shown on the invoice.

All prices are based on the service described at the time of booking. Additional charges may apply where there are unforeseen access issues, delays outside our control, extra collection or delivery points, stair carries, waiting time, parking penalties, congestion charges, failed collection attempts, or extra labour agreed during the move. If the customer requests a change that increases cost, we may revise the total and inform you before continuing wherever reasonably possible.

Any deposit paid may be used to reserve time, allocate labour, and cover administrative costs. Deposits are normally non-refundable where the customer cancels after confirmation, unless we state otherwise or consumer law requires a different outcome. Late payments may result in interest or reasonable recovery charges where permitted by law, and we may suspend future bookings until outstanding amounts are settled. You are responsible for ensuring that payment funds are available and that any payer details are correct.

Cancellations and Rescheduling
If you need to cancel or move the booking date, you should notify us as soon as possible. The amount of notice given may affect whether a cancellation charge applies. If you cancel well in advance, we may, at our discretion, refund part of a deposit or transfer it to another date. If you cancel close to the scheduled time, after the team has been allocated, or after we have started travelling, we may charge a reasonable cancellation fee to reflect lost time, fuel, staff allocation, and administration.

Cancellations caused by circumstances beyond your reasonable control should be communicated promptly, and we will consider them fairly. Similarly, we may cancel or reschedule a job due to vehicle failure, unsafe conditions, staff illness, severe weather, legal restrictions, or events outside our control. Where we do so, we will aim to offer an alternative date or issue a refund for work not carried out, but we will not be responsible for indirect losses arising from the change, to the extent permitted by law.

Customer Responsibilities
You must ensure that all goods handed to us are suitable for transport, properly packed where required, and legally owned by you or lawfully available for relocation. You must tell us in advance about fragile items, hazardous materials, high-value goods, or objects requiring specialist handling. We are not obliged to transport items that are illegal, dangerous, improperly prepared, excessively heavy without prior agreement, or likely to damage the vehicle or pose a risk to people.

You are responsible for arranging access, permissions, parking, keys, lift use, and any entry requirements needed for the job. If access is blocked, delayed, or impossible because the information provided was incomplete or incorrect, we may charge for waiting time, failed attendance, or return visits. The customer should be present or have an authorised representative available at collection and delivery unless we have agreed an unattended arrangement in writing.

Liability
We will exercise reasonable care and skill in providing the service. However, our liability is limited in line with these terms and applicable law. We are not responsible for loss or damage caused by pre-existing defects, inadequate packaging, hidden damage, items packed by the customer, or instructions given against our advice. Where goods are fragile or high value, it is your responsibility to declare this in advance and, if appropriate, arrange additional protection or insurance.

We are not liable for delays or failures caused by events outside our reasonable control, including road closures, traffic incidents, extreme weather, fuel shortages, third-party actions, public transport disruption, or legal restrictions. If our team damages property through proven negligence, our responsibility will normally be limited to the direct and foreseeable loss arising from that negligence, subject to any mandatory legal rights. We do not exclude liability for death or personal injury caused by our negligence, fraud, or any liability that cannot lawfully be excluded.

Where items are assembled, dismantled, or reconnected as part of the service, we do not guarantee that older furniture, fittings, or appliances will survive the process without incident, particularly if the condition of the item is poor or if hidden defects exist. Any claim for loss or damage should be reported as soon as reasonably possible, with supporting details and, where available, photographs, purchase records, or repair quotations. Claims may be reduced or rejected if you fail to mitigate loss or if the item’s condition is inconsistent with the claim.

Waste Regulations
If the service includes removal of unwanted items, packaging, or rubbish, you agree that all waste must be described accurately and handled in accordance with UK waste laws. We will only transport or dispose of waste that we are legally permitted and operationally able to handle. Certain materials, such as hazardous waste, electrical waste, clinical waste, asbestos, chemicals, gas bottles, or contaminated items, may require specialist disposal or may be refused entirely.

You must not conceal prohibited waste or misdescribe the contents of bags, boxes, or containers. If you do so, any extra costs, regulatory consequences, or penalties resulting from incorrect information may be charged to you to the extent allowed by law. We may refuse collection where waste appears unsafe, non-compliant, or mixed in a way that would breach disposal rules. Where waste is accepted, you remain responsible for ensuring it is lawful for us to carry and process.

We may, where appropriate, separate general rubbish from reusable items, but we do not operate as an illegal dumping service, and we will not dispose of waste in a manner that breaches environmental legislation. If you require evidence of lawful waste handling, such as a transfer note or disposal record, this must be requested in advance where available. It is your duty to ensure that any waste removal arrangement is suitable for the material involved and complies with current UK requirements.

Service Standards and Operational Terms
We aim to arrive within the agreed time window, but arrival times are estimates rather than guarantees unless expressly stated otherwise. Delays may arise from traffic, weather, prior jobs over-running, or access issues. If the customer is not ready at the agreed time, we may charge waiting time or treat the booking as a failed attendance if the delay becomes unreasonable. Reasonable flexibility may be offered where scheduling allows, but this cannot always be guaranteed.

Items should be ready for loading unless our agreement includes packing assistance or additional preparation. You should ensure that pathways are clear, pets are secured, and any vulnerable surfaces are protected before work begins. Our team may refuse to lift or carry items that appear unsafe, unstable, or too heavy for safe manual handling without extra equipment or additional personnel. We may use trolleys, straps, blankets, and similar aids at our discretion to protect goods and staff.

If the delivery address is unattended, you accept the risk associated with any method of leaving items in a safe place only where we have expressly agreed to do so. We are not responsible for losses caused by unattended delivery instructions, neighbour acceptance, or third-party receipt unless we have acted negligently. Any discrepancy in inventory, missing items, or visible damage should be raised at the time of delivery where possible, or as soon as reasonably practicable after discovery.

Governing Law and General Terms
These terms and conditions, and any dispute or claim arising from or connected with them, are governed by the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction, unless another forum is required by applicable consumer law. If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force.

We may assign or subcontract parts of the service where necessary, provided this does not materially reduce the service promised to you. No waiver of any term shall be effective unless we agree it in writing. These terms represent the whole agreement between the parties in relation to the service, unless a separate written contract states otherwise. Any failure by us to enforce a term immediately does not mean that we have waived the right to do so later.

If a dispute arises, both parties should first try to resolve the matter in good faith and with reasonable cooperation. Formal legal action should be a last resort after the relevant facts, documents, and concerns have been considered. By booking with Man With A Van Deptford, you confirm that you have read, understood, and accepted these terms as the basis on which the service is provided.